MAHOGANY ensures, with professionalism, the services of physical and telephone reception of the companies. These services range from welcoming visitors and receiving calls to general services, including the management of meeting rooms, customer areas, internal help desks, as well as mail, letters and packages.
In order to provide these services, each host and hostess is recruited and trained according to the mission in question. An account manager supervises and leads the teams of hosts and hostesses dedicated to the service. Any absence (illness, vacations…) is compensated by a qualified and trained “flying host” within two hours. The quality of our services is evaluated through dematerialised contradictory controls: in a spirit of transparency, a grade is attributed to MAHOGANY by its customers, which is the basis for a discussion aimed at possible improvement.
Finally, satisfaction surveys are used to evaluate the services provided by MAHOGANY. Each service is performed in compliance with the AFNOR NF X50-575 standard.
