MAHOGANY examines, measures and trains its customers’ reception areas.
MAHOGANY offers its clients telephone and physical audit solutions to evaluate the quality of service and professionalism of its hosts and hostesses. These studies can take the form of mystery calls and visits to evaluate the employee’s attitude and effectiveness with customers. MAHOGANY also offers an on-site study: personalised interviews with each employee as well as a situational analysis of material resources, work tools, organisation and procedures in the real environment.
An audit report is then submitted. It summarises the analyses made during the study and recommends the course of action to be taken to improve the company.
MAHOGANY also provides its customers with customised interactive training courses (time management, customer communication, handling difficult calls and stress management, etc.) as well as educational tools on reception and switchboard techniques: role plays, case studies, individual work, etc.
